Unified City Grievance Redressal System
Multi-tiered dashboard system for city administration
Total Grievances
1,248
12% from last period
Resolved Grievances
1,024
+8% from last period
Avg. Resolution Time
36 hrs
+15% from last period
SLA Compliance
92%
+5% from last period
System Overview
Key metrics and performance indicators
Pending Grievances
224
SLA Breaches
18
Escalated Issues
32
Citizen Satisfaction
85%
Grievance Sources
Distribution of grievances by source channel
Recent Grievances
Latest grievances reported by citizens
GR-2023-010
Escalated
Critical
Water contamination reported
Water SupplyWard 5, Apartment ComplexSource: Mobile App2023-05-09
GR-2023-011
Assigned
Medium
Street light not working for a week
ElectricityWard 2, Main RoadSource: WhatsApp2023-05-10
GR-2023-012
New
High
Garbage not collected for 3 days
SanitationWard 7, Residential AreaSource: Phone Call2023-05-11
GR-2023-013
In Progress
High
Pothole causing accidents
RoadsWard 3, JunctionSource: Web Portal2023-05-11
GR-2023-014
New
Low
Public park equipment damaged
Parks & RecreationWard 4, Central ParkSource: SMS2023-05-12
System Alerts
Important notifications requiring attention
SLA Breach Alert
5 water supply grievances have breached SLA in Ward 3
2 hours ago
Trending Issue
Multiple reports of garbage collection issues in Ward 7
4 hours ago
System Update
New AI-powered categorization model deployed
Yesterday