Operational Dashboard
Real-time management for department heads
New Grievances
24
Today
In Progress
48
Active cases
Resolved Today
18
Within SLA: 16
SLA Breaches
5
Requires attention
Department SLA Performance
Current performance against service level agreements
Water Supply
85%
Sanitation
92%
Roads
78%
Electricity
95%
Team Workload
Current assignment distribution
JD
John Doe
Water Department
12 cases
JS
Jane Smith
Roads Department
8 cases
MJ
Mike Johnson
Sanitation Department
15 cases
SW
Sarah Williams
Public Transport Department
6 cases
Officer Performance
Resolution metrics by officer
John Doe
24 hrs avg.
Jane Smith
36 hrs avg.
Mike Johnson
18 hrs avg.
Sarah Williams
30 hrs avg.
Recent Grievances
Latest grievances reported by citizens
| ID | Category | Location | Status | Priority | Created | Actions |
|---|---|---|---|---|---|---|
| GR-2023-001 | Water Supply | Ward 5, Block B | Resolved | High | 2023-05-10 | |
| GR-2023-002 | Roads | Ward 3, Main Street | In Progress | High | 2023-05-11 | |
| GR-2023-003 | Sanitation | Ward 7, Park Avenue | Assigned | Medium | 2023-05-12 | |
| GR-2023-004 | Electricity | Ward 2, Residential Complex | New | Medium | 2023-05-13 | |
| GR-2023-005 | Public Transport | Ward 4, Bus Terminal | Escalated | Low | 2023-05-09 |