Strategic Dashboard

High-level overview for city leadership

Total Grievances
1,248

12% from last period

Resolved Grievances
1,024

+8% from last period

Avg. Resolution Time
36 hrs

+15% from last period

Citizen Satisfaction
85%

+5% from last period

Grievance Distribution Map
Geographic distribution of grievances across the city
High
Medium
Low
City zoning map with grievance heatmap overlay
Grievance Trends
Monthly trends of received, resolved, and pending grievances
Citizen Satisfaction Scores
Monthly CSAT and NPS scores
Grievance Categories
Distribution by category
Sentiment Analysis
Monthly sentiment distribution